Refund policy
Last Updated: September 25, 2026
We want every Invita Head Spa purchase to arrive in excellent condition and meet the level of care associated with our brand. This policy explains eligibility for product returns, refunds, exchanges and order cancellations.
Physical Product Returns
Eligible physical products may be requested for return within 14 days of delivery.
To qualify for a return, the item must be:
- Unused and unopened
- In its original condition
- In its original packaging
- Accompanied by valid proof of purchase
Because many of our products are personal-care or hygiene-related items, products that have been opened, used, unsealed or otherwise altered cannot be returned for change-of-mind reasons.
This does not affect any rights you may have regarding products that arrive damaged, defective or incorrectly supplied.
Requesting a Return
Eligible customers can submit a return request through their Invita Head Spa customer account:
Sign in to your Invita Head Spa customer account
You may also contact us at service@invitaheadspa.com.
When contacting us directly, please include:
- Your full name
- Your order number
- The product you would like to return
- The reason for the return
- Photographs if the item arrived damaged, defective or incorrect
Please do not send an item back until your return request has been reviewed and return instructions have been provided.
Return Shipping
For approved standard or change-of-mind returns, the customer is responsible for arranging and paying for return shipping.
Invita Head Spa does not charge a restocking fee for eligible approved returns.
We recommend using a trackable shipping service when returning an item. Invita Head Spa cannot be responsible for a return shipment that is lost before it reaches us.
Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrectly supplied, or a refund of shipping is required by applicable law.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective or contains an incorrect item, contact us as soon as reasonably possible and preferably within 48 hours of delivery.
Email service@invitaheadspa.com with your order number, a description of the issue and clear photographs where applicable.
Once the issue has been reviewed, we may provide a replacement, refund or another appropriate remedy. When Invita Head Spa confirms that the item was damaged, defective or incorrectly supplied, we may provide or reimburse reasonable return shipping where required.
Non-Returnable Items
Unless otherwise required by applicable law, the following items are not eligible for standard return or refund:
- Opened, used or unsealed personal-care products
- Products that are not in their original condition or packaging
- Gift cards
- Completed spa services
- Used or redeemed membership benefits
- Complimentary or promotional items
- Products specifically identified as final sale
Order Cancellations
Cancellation requests may be submitted until an item has been fulfilled.
To request cancellation, sign in to your customer account:
You may also contact service@invitaheadspa.com as soon as possible.
Once an item has been fulfilled or shipped, cancellation may no longer be possible. If eligible, you may instead request a return after delivery in accordance with this policy.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If approved, the refund will be issued to the original payment method unless another legally permitted arrangement has been agreed.
Invita Head Spa does not charge a restocking fee for eligible approved returns.
After we process a refund, your bank, card issuer or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution and are outside our control.
Exchanges
If an item arrives damaged, defective or incorrect, contact us before returning it so we can determine the appropriate replacement or other remedy.
For other eligible exchanges, the fastest option may be to complete an approved return and place a new order for the preferred item.
Gift Cards
Gift cards are generally non-refundable and cannot be exchanged for cash except where required by applicable law.
Spa Appointments and Services
This Return & Refund Policy primarily applies to eligible physical products purchased through the Invita Head Spa online store.
Appointment deposits, cancellations, rescheduling, no-shows and spa-service charges are governed by the policies displayed during the applicable booking process or communicated by the Invita Head Spa location handling your appointment.
Store Credit
In certain circumstances, and where agreed between Invita Head Spa and the customer, an eligible refund or service resolution may be provided as store credit.
Store credit is subject to the applicable account and checkout conditions displayed when it is issued or redeemed.
Shipping
For information regarding order processing, shipping times and delivery, please review our Shipping Policy.
Contact Us
If you have questions about a return, refund, cancellation or exchange, please contact:
Invita Head Spa
8740 W Charleston Blvd. #4
Las Vegas, NV 89117
United States
Email: service@invitaheadspa.com
Phone: (702) 815-1047
We may update this Return & Refund Policy from time to time to reflect changes to our operations, Shopify settings or applicable requirements. The version displayed on this page will contain the most recent update date.