Shipping policy
Last Updated: September 25, 2026
Thank you for shopping with Invita Head Spa. We carefully prepare eligible online orders so that your products arrive securely and in excellent condition.
This Shipping Policy applies to eligible physical products purchased through the Invita Head Spa online store.
Order Processing
Orders are generally prepared for shipment within 1–3 business days after payment has been successfully received.
Business days exclude weekends and U.S. federal holidays.
Orders placed during holidays, promotions, new-product launches or periods of unusually high demand may require additional processing time.
Shipping Destinations
We currently ship eligible online-store products to supported addresses within the United States.
Available shipping destinations and shipping methods are displayed during checkout.
Shipping Rates
Applicable shipping charges are calculated and displayed during checkout before payment is completed.
Promotional or complimentary shipping offers may be subject to minimum purchase amounts, geographic restrictions or other conditions disclosed with the applicable offer.
Delivery Estimates
Standard domestic delivery is generally estimated at approximately 3–7 business days after shipment.
Delivery estimates are provided for convenience and are not guaranteed.
Carrier delays, severe weather, holiday demand, destination accessibility, service interruptions and other circumstances outside our reasonable control may affect delivery times.
Order Confirmation and Tracking
After your order is submitted, you will receive an order confirmation at the email address associated with the order.
When tracking is available, shipping confirmation and tracking information will be sent after the order has been prepared for shipment.
Tracking information may require additional time to update after the carrier receives the package.
Shipping Address Accuracy
Customers are responsible for reviewing the shipping address entered during checkout.
If you discover an address error, contact us as soon as possible at service@invitaheadspa.com.
We will make reasonable efforts to assist before fulfillment, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
Delayed or Missing Packages
If tracking indicates an unusual delay or your order has not arrived within a reasonable period after the estimated delivery date, contact us so we can assist with available carrier information.
We may ask you to confirm your order number, shipping address and tracking details.
Delivered but Not Received
If carrier tracking states that a package was delivered but you cannot locate it, please first check:
- The delivery area around your property
- Household members or other authorized recipients
- Building reception, concierge or management staff where applicable
- The carrier's delivery notes or proof of delivery
If the package remains missing, contact the carrier and then notify Invita Head Spa if additional assistance is required.
Damaged Shipments
If a shipment arrives visibly damaged, please retain the packaging and take clear photographs before discarding any materials.
Contact: service@invitaheadspa.com
Please include:
- Your order number
- A description of the damage
- Photographs of the outer packaging
- Photographs of the affected product
We will review the issue and determine an appropriate remedy.
Incorrect Items
If you receive a product different from the item ordered, contact us promptly so that we can arrange an appropriate correction.
Multiple Shipments
In some circumstances, products from the same order may be shipped separately.
You will not be charged additional shipping solely because we divide an eligible order into multiple shipments unless this was disclosed during checkout.
Local and In-Store Purchases
Products purchased directly from an Invita Head Spa physical location are not considered online shipped orders and may be subject to applicable in-store purchase policies.
Digital Gift Cards
Digital gift cards do not require physical shipping.
Where physical gift cards are offered, availability and delivery methods may differ by location.
Returns
For information about eligible product returns, refunds, exchanges and order cancellations, please review our Return & Refund Policy.
Changes to This Policy
We may update this Shipping Policy as our fulfillment methods, carriers, shipping regions or business operations change.
The version displayed on this page will contain the most recent update date.
Contact Us
For shipping or delivery questions, contact:
Invita Head Spa
8740 W Charleston Blvd. #4
Las Vegas, NV 89117
United States
Email: service@invitaheadspa.com
Phone: (702) 815-1047